SmoothieBox Package Protection Program Policy

Typically, shipping insurance covers incidents in which the seller has no control, such as delivery delays, damage to goods, or shipping malpractices that take place prior to the delivery. Loss claims will not be covered if the Carrier confirms the successful delivery of a Parcel to the correct destination address.

Claims for packages marked “delivered must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days and within 30 days from the last checkpoint.

Should the claim be approved by the Underwriters, it will be deemed to be in full settlement and satisfaction of all claims and demands by the customer (inclusive of individual consumers and merchants, the “Claimant”). In consideration of this payment, the Claimant does hereby release and discharge the Underwriters, SmoothieBox, and each of their respective principals, executives, agents, employees, representatives, successors, assigns, subsidiaries, and affiliated companies, from any and all further claims existing and/or arising in the future relating to the above-referenced merchandise.

The Claimant further guarantees that it is the person or entity entitled to payment and agrees that Underwriters are subrogated to all of the claimant’s rights of recovery on account of any and all loss or damage from the carriers and from any other persons or corporations.

The Claimant agrees to cooperate with and to assist the Underwriters and SmoothieBox in effecting such recovery, to include providing all documentation or other information which may be needed by Underwriters and/or SmoothieBox; and to execute in the customer’s name any documents which may be necessary to carry into effect the purpose of this agreement.

In exchange for this claim payment, the Claimant agrees that any monies collected from any such carrier, vessel, person or corporation, whether received in the first instance by the Claimant or by the Underwriters or SmoothieBox, shall be the property of Underwriters; and that the acceptance of this claim payment shall not prejudice or take away any rights or remedies which Underwriters would otherwise have by virtue of such payment.

  1. Replacing the Claimant’s lost or damaged item(s) through SmoothieBox’s re-order of the identical item(s) that had been previously purchased. The replacement of the item shall cover sales tax and shipping costs but shall exclude the cost of purchasing the Package Protection.
  2. Refunding to the Claimant, the cost of the original merchandise (invoice) but excluding sales tax, shipping costs, and the cost of purchasing SmoothieBox.

The Underwriter shall approve that the merchandise be either replaced or refunded based on the sole advisement of SmoothieBox, which is based on its agreement with its Merchant partners. Both replacement and refund options are part of the SmoothieBox Policy Terms & Conditions and have been agreed as such.

SmoothieBox Package Protection or other shipping protection is not included with any other SmoothieBox product or service and does not extend shipping protection to orders, shipments, or merchandize other than as paid for by Subscriber or its customers on a per transaction basis under a current SmoothieBox Package Protection subscription; SmoothieBox is not otherwise liable for any losses, or reimbursement or reorder obligations, to Subscriber or its customers in respect of any orders, shipments, or merchandise.

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